Return Policy

By making a purchase from Minnesota Delta Products and Pleasecart LLC, customers acknowledge and agree to the terms outlined in this Return and Refund Policy. For any further questions or to discuss your options, please reach out to our customer service team during our business hours of 10AM – 7PM CST. We are here to assist and ensure your satisfaction with our products.

purchaser rights

In Minnesota, the laws governing returns and refunds of online shopping products primarily hinge on the terms and conditions set forth by the retailer, as there is no overarching state law that mandates a right to cancel purchases or obtain a refund once a transaction is completed. Retailers are obligated to uphold any stated return and refund policies. Should a retailer choose to offer a return policy, the specifics of this policy must be clearly communicated to consumers. This typically includes the time frame within which returns are accepted, the condition of items eligible for return (e.g., unused, in original packaging), and the form of the refund or credit offered.

It is also pertinent to note that certain protections are afforded under federal law, particularly the Mail, Internet, or Telephone Order Merchandise Rule, which mandates that goods ordered online must be shipped within the timeframe specified by the merchant, or if not specified, within 30 days. In instances where a retailer is unable to fulfill this obligation, they must provide timely notification to the consumer, offering an option for a refund.

Consumers are encouraged to review and understand the return and refund policies of individual retailers prior to making online purchases to ensure clarity on the process and any potential restocking fees or shipping charges that may apply to returned items.

HOW TO REQUEST A REFUND

To initiate a refund under these conditions, the direct purchaser must contact our Customer Service at sales@minnesotadeltaproducts.com or call us at ‪(612) 562-8484‬ within 7 days from the date of receipt, providing concise details and photographic evidence of the issue. Our team will evaluate the claim and, upon validation, will process the refund without necessitating the return of the consumable product to minimize waste and logistical challenges

REFUND POLICY FOR CONSUMABLE PRODUCTS

Minnesota Delta Products, a division of Pleasecart LLC, is dedicated to providing high-quality consumable products for Minnesota residents over the age of 21. Given the nature of these items, once opened, they are susceptible to environmental factors such as temperature, humidity, and opportunistic microbes, viruses, and bacteria. For health and safety reasons, opened items cannot be resold or reused.

refund ineligibility

Refunds will NOT be granted for reasons that follow, but are not limited to:

Personal Taste and Preference: Refunds will not be issued based on personal taste preferences, including but not limited to disliking the flavor of the product. We strive to provide comprehensive descriptions and images of our products to help customers make informed decisions before purchasing.

Perceived Impotency: Claims that a product is “not strong enough” do not qualify for refunds. All our products undergo rigorous third-party testing to ensure they meet the active ingredient standards and comply with Minnesota law. We guarantee the consistency and compliance of our products with industry standards.

User Error | Ordered Wrong Item: We are not able to offer refunds for mistakes made by customers in ordering the wrong item. We encourage all customers to review their orders carefully before submission to ensure accuracy. 

User Error | Incorrect Billing Information: In cases where an order is not delivered due to incorrect address information provided by the customer, Minnesota Delta Products is not liable for the non-delivery. The responsibility for such errors rests with the customer.

Customer Responsibility for Address Verification: Customers are responsible for ensuring that all shipping information is correct and complete at the time of checkout. This includes verifying the accuracy of the address, contact details, and any additional delivery instructions.

REFUND ELIGIBILITY (UNOPENED PRODUCTS ONLY)

Refunds are granted under specific conditions for unopened products:

  • Discrepancy between the received product and its online description.
  • Delivery of incorrect items
  • Out of stock items
  • Items not shipped due to reasons that are not the fault of the customer

EXCHANGE requirements FOR UNOPENED PRODUCTS

For customers who are not satisfied with their purchase may be eligible to exchange or swap out the unopened item for an alternative flavor or product of equal value. This determination will be made by the MDP team on a case by case basis.

To initiate an exchange for an unopened product, please contact our Customer Service team at sales@minnesotadeltaproducts.com or call us at ‪(612) 562-8484‬.

  • The product must be returned unopened, in its original packaging, and in sellable condition.
  • The request for an exchange must be made within 7 days of receipt of the product.
  • Customers are responsible for any additional shipping costs associated with the exchange.
  • Our team will guide you through the process and provide the necessary details for returning the unopened product.

REstock fee

To manage the complexities associated with processing returns, particularly in ensuring that returned items are restocked efficiently and in sellable condition, customers may be subject to a 10% restocking fee for returned items.

  • Customers may be eligible for local return and replacement via currier. (Edina / Eden Prairie / St. Louis Park)

REFUSAL OF SERVICE AND SALE POLICY

Minnesota Delta Products, in alignment with Pleasecart LLC’s operational guidelines, reserves the right to refuse service and sales under specific circumstances to ensure compliance with regulatory requirements and company policies.

A) GEOGRAPHIC RESTRICTIONS:

Minnesota Delta Products conducts business exclusively within the state of Minnesota. As such, we reserve the right to refuse service and sale to individuals who are not residents of Minnesota or if the delivery address provided is not located within the state. This policy is in place to adhere to state-specific regulations and operational logistics.

B) AGE VERIFICATION AND COMPLIANCE:

In compliance with legal age requirements, Minnesota Delta Products mandates that customers must be 21 years of age or older to purchase our products. If it is discovered or suspected at any point during the transaction process that a customer is under the age of 21, we will cease all business transactions with the individual immediately. Furthermore, we will request the return of any products sold, adhering to our commitment to legal and ethical business practices.

submit refund request

For any questions or clarifications regarding our sales and service policies, please contact our Customer Service sales@minnesotadeltaproducts.com or call us at ‪(612) 562-8484‬ within 7 days from the date of receipt,‬ during our business hours of 10AM – 7PM CST. We are committed to providing clear communication and support to our customers while upholding our company policies and legal obligations.

Minnesota Delta Products

Eden Prairie, Minnesota

WORKING HOURS

Monday – Friday
10:00 am – 7:00 pm
Saturday | Sunday Closed

 

21+ with Compliant ID

Minnesota Residents Only

Orders Over $100 Ship Free

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